Privacy Policy

Effective Date: October 2025

Lawson Property & Sons (a trading name of BNMS Empire Ltd) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

1. Who We Are

Lawson Property & Sons is a family-run property maintenance and repair business operating under:
BNMS Empire Ltd
Registered in England and Wales — Company No. 10856795
Registered Office: Attleborough Court, Sydenham, London, SE23 3PL
Email: lawsonpropertyandsons@gmail.com

For the purposes of data protection laws (including the UK General Data Protection Regulation “UK GDPR”), BNMS Empire Ltd is the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following types of personal information:

a) Information You Provide Directly

When you contact us by phone, email, contact form, or social media, we may collect:

• Your name
  
  

• Email address
  
  

• Phone number
  
  

• Property address (if relevant to a job)
  
  

• Details about your enquiry or the services you require
  
  

b) Automatically Collected Information

When you use our website, we may collect limited information such as:

• Your IP address and browser type
  
  

• How you interact with our website (pages visited, time spent, etc.)
  
  

• Cookies (see Section 7 below)
  
  

We do not collect sensitive personal information (e.g. ethnicity, health, or religious data).

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations
  
  

• To deliver and manage property maintenance services
  
  

• To process invoices and payments
  
  

• To communicate with you about projects or appointments
  
  

• To improve our website, marketing, and customer service
  
  

• To comply with legal and regulatory obligations
  
  

We only collect information that is necessary and relevant to the services we provide.

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Contractual necessity: to perform a contract with you or take steps at your request before entering into one
  
  

• Legitimate interest: to operate and improve our business, communicate with customers, and prevent fraud
  
  

• Legal obligation: to comply with UK laws, such as tax and accounting regulations
  
  

• Consent: where you have given explicit permission (e.g. for marketing emails)
  
  

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to keep your data secure.
This includes using password-protected systems, secure email, and reputable third-party software providers (e.g. Google Workspace, accounting platforms).

We retain your personal data only as long as necessary:

• For active customers: for the duration of your relationship with us and up to 6 years thereafter (for accounting and legal reasons)
  
  

• For general enquiries: up to 12 months, unless a service relationship is established
  
  

After this, data is securely deleted or anonymised.

6. Sharing Your Information

We do not sell or rent your personal information.
We may share it only with:

• Trusted contractors and partners (e.g. electricians, gas engineers) working on your property — only where necessary and with your consent
  
  

• Service providers (e.g. accounting, IT support, website hosting) under strict data protection agreements
  
  

• Legal or regulatory authorities if required by law
  
  

All third parties are required to respect the confidentiality and security of your data.

7. Cookies

Our website may use cookies — small text files placed on your device — to:

• Improve site performance and functionality
  
  

• Understand visitor interactions
  
  

• Remember your preferences
  
  

You can control or delete cookies through your browser settings at any time.
Disabling cookies may affect some website functionality.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
  
  

• Rectify incorrect or incomplete data
  
  

• Request erasure of your data (the “right to be forgotten”)
  
  

• Object to or restrict certain types of processing
  
  

• Withdraw consent (where applicable)
  
  

• Complain to the Information Commissioner’s Office (ICO) if you believe your rights are being violated
  
  

To exercise any of these rights, please contact us at:
📧 lawsonpropertyandsons@gmail.com

More information about your data rights can be found at:
👉 https://ico.org.uk/

9. Links to Other Websites

Our website may include links to third-party sites.
We are not responsible for their privacy practices, and you should review their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a new effective date.
Please check back regularly to stay informed of any changes.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Lawson Property & Sons
Email: lawsonpropertyandsons@gmail.com
Registered Office: Attleborough Court, Sydenham, London, SE23 3PL

© 2025 Lawson Property & Sons — a trading name of BNMS Empire Ltd (Registered in England & Wales, Company No. 10856795).

All rights reserved.